Knowledge Management


With a rare combination of technical background and creative flair, I bring a unique perspective to helping organisations overcome roadblocks when seeking to improve knowledge flows and service delivery. Certified in ITIL foundations and Knowledge Centred Service v6, I work to ensure organisations like yours can create sustainable improvements that result in greater employee efficiency, and ultimately, improved customer satisfaction.

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Independent research

I am conducting independent research into next-generation knowledge enablement platforms.

If you are a vendor with a solution that addresses mentoring & peer learning, social network analysis, enterprise content management, standalone knowledge base management, knowledge auditing, knowledge mapping or knowledge base automation, please contact me for a briefing.

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We love working with Aprill. Rather annoyingly, she makes writing, connecting and communicating with her worldwide audience look effortless.

Every project we’ve thrown at her – usually with precious little information or feedback – has been handled logically, professionally and without fuss or drama.

Martin Thompson, Enterprise Opinions

We engaged Aprill for a high-profile project for a global enterprise.

Not only did she handle the complex project with a very short deadline with aplomb, she also delivered results across multiple continents without missing a beat.

The best of all? The client thought the results were “superb” – and Aprill was a big part of that.

Phil Verghis, Klever