Why? Because knowledge management underpins all of these and more
- Better new hire induction through improved employee confidence and time to proficiency.
- Increased sales through better sales enablement for less time spent searching and more time on selling.
- Happier customers through quicker access to help and reduced resolution times.
- Risk mitigation, reduced change management failure rates, and increased project success through capturing lessons learned and referring back to them.
- More innovative solutions and service design through cross-silo collaboration and communities of practice.
- Chatbot usability
With a rare combination of technical background and creative flair, I bring a unique perspective to helping organisations overcome roadblocks when seeking to improve knowledge flows and service delivery. Certified in ITIL foundations and Knowledge Centred Service v6, I work to ensure organisations like yours can create sustainable improvements that result in greater employee efficiency, and ultimately, improved customer satisfaction.
I am conducting independent research into next-generation knowledge enablement platforms.
If you are a vendor with a solution that addresses mentoring & peer learning, social network analysis, enterprise content management, standalone knowledge base management, knowledge auditing, knowledge mapping or knowledge base automation, please contact me for a briefing.
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We love working with Aprill. Rather annoyingly, she makes writing, connecting and communicating with her worldwide audience look effortless.
Every project we’ve thrown at her – usually with precious little information or feedback – has been handled logically, professionally and without fuss or drama.
We engaged Aprill for a high-profile project for a global enterprise.
Not only did she handle the complex project with a very short deadline with aplomb, she also delivered results across multiple continents without missing a beat.
The best of all? The client thought the results were “superb” – and Aprill was a big part of that.
Your contribution over the last few months has been quite significant. Thank you, once again, for all your help with everything.
Aprill was the expert contributor to a strategic planning report proposing a bespoke IT operations model.
Her understanding of how knowledge management fits into the IT service management landscape was crucial, as she was able to easily communicate the central role that Knowledge Centred Support, in particular, would have in this model and for my client.