The Knowledge Bird wins Whitepaper of the Year

Wow. I’m so excited tonight to have received the award for Whitepaper of the Year from the itSMF Australia. The IT industry seems to be crying out for practical help with communication. And really, a knowledge base is just an organised form of communication. If you’re looking for a copy, you’ll find it here, but I’m sure itSMF members will have access to it through their normal channels.

The Australian national itSMF conference has certainly been worth the trek across the country. Some great sessions with compelling content. I plan to share my thoughts on what I’ve heard over the coming days.

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