The Future of IT Service Delivery

Don’t worry, it’s not another predictions post. The Innovating IT Service conference will be held in Melbourne on the 11-12 March. Gene Kim is keynoting, so of course, I’m going to be there. I was at the hotel bar, suffering oversupply-of-quality-sessions burnout at Knowledge12, at exactly the same time as the only other opportunity I’ve had to see Gene present. I will forever berate myself.

With Gene Kim presenting, there is a cohort of DevOps-oriented presentations on the bill, including an opening keynote by Nigel Dalton of REA Group, who wants to warn us that DevOps may break the business. We’ll also hear from Ed Cortis of BankWest discussing IT agility and resiliency; and there’ll be lots of talk around lean, continuous delivery and the transformation of legacy services.

What I like most about this upcoming conference are the built-in knowledge sharing and round table sessions driven by conversations delegates want to have with the attending industry leaders. It may well be a live-on-stage example of market research, but who cares? It’s not often that an IT conference allows delegates to participate in topic selection.

Early bird prices are in effect until this Friday, 23 January.

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