Knowledge12—the wrap

ServiceNow’s Knowledge event is over for another year and they’re already planning the next one. The combined user conference/sales event gathered 2000 people in the recently reopened Hyatt Regency in New Orleans. A stunning venue, it was branded ServiceNow and completely overrun with IT people.

As far as events go, it was well-run with an excited, enthusiastic vibe. With a good-sized representation of prospects, I thought it was interesting though, that there wasn’t a clear session track for those guys and the Innovation of the Year award wasn’t given the kind of attention I’d expect at an event like this. Practitioners and administrators, on the other hand, were well catered to with labs and a great array of breakout sessions. It was sometimes hard to choose sessions and I know there were at least two or three that I now regret not seeing.


Knowledge12 underway

ServiceNow’s Knowledge12 event is well and truly underway, and it’s not even officially opened yet. The number of people here is staggering. That’s just the people that have been here for pre-conference training. The rest of the delegates will have been arriving today in time for tomorrow’s opening breakfast. Two thousand people are expected to attend.


Trampoline unconference

I’m excited to be supporting this Sunday’s Trampoline Day in Sydney. This is its fourth year, the first one in Sydney, and it promises to be a great event. It’s been running twice a year in Melbourne only, until now.

What’s an unconference? It’s like a regular conference, but there’s no set theme and no set speakers. It relies on the attendees to participate and volunteer to run a 20 minute session in whatever way they choose, and on whatever topic they choose. There are four or five sessions running concurrently and attendees are free to roam from one to the other, whenever they like.

If you’re in Sydney, come along; it’s free. If there are tickets still available, you can get them here. You might even see a casual 20 minutes from me. 😉


Hivemine’s AskMe Cloud launched

US company Hivemine have been addressing the need for business-ready social media tools built on a knowledge management foundation for a little while now. AskMe has already been available as an add-on for Outlook and Sharepoint, and as a web app with collaboration capabilities, and this week Hivemine launched a beta program for AskMe Cloud.


The Knowledge Bird wins Whitepaper of the Year

Wow. I’m so excited tonight to have received the award for Whitepaper of the Year from the itSMF Australia. The IT industry seems to be crying out for practical help with communication. And really, a knowledge base is just an organised form of communication. If you’re looking for a copy, you’ll find it here, but I’m sure itSMF members will have access to it through their normal channels.

The Australian national itSMF conference has certainly been worth the trek across the country. Some great sessions with compelling content. I plan to share my thoughts on what I’ve heard over the coming days.


itSMF Australia National Conference 2011

The IT Service Management Forum is the only internationally recognised and independent organisation dedicated to ITSM. The Australian chapter is holding it’s national conference in Perth, 17-19 August, and I’m proud to say A Simple Guide to Creating a Knowledge Base has been nominated in the 2011 Whitepaper Competition.


Apollo Takes Off

Created by Italian software company, Applicom, Apollo has been billed as an alternative to Basecamp and Highrise. Indeed, it’s look-and-feel is not unlike a 37 Signals product, and the new-look Google, for that matter.


HelpMaster Pro Exhibits at CeBit

CeBIT Australia 2011 was held in Sydney last week. I went along on the last day of the exhibition to catch up with the HelpMaster guys on the PRD Software stand. It was their first time as an exhibitor at CeBIT and they were certainly busy the whole three days. Fielding lots of interest from people looking for CRM and service desk solutions, they took the opportunity to demo HelpMaster Pro’s newest version.

Read PRD’s software recap of the day here.


Page 2 of 212

Archives