Document management that doesn’t suck

Document management that doesn’t suck


Props to @MylesCarrick for the title. He sparked a conversation on twitter this week with that sentiment. So, I’m wondering what you look for in a document management system.

Here’s a few things I can think of:

1. Some sort of built-in, configurable governance for file naming convention—A lot of the problem I have with document management systems is that people still name things randomly and folders are often filled with unrelated, random contents. Some guidance for naming convention that didn’t rely on verbal reinforcement would be ideal.

2. Files and folders default to public. Explicit exclusion for folders/files that must be private—One of the challenges of knowledge management is that, as an organisation, we don’t know what we know. Transparent file storage allows for discoverability when we’re searching for something. The current sharing models require us to explicitly ALLOW access, rather than explicitly DENY.

3. Semantic clustering and recommendation engines—Related to my last post about miscellany, I’d like to see a DMS that can offer us suggestions of similar documents based on keywords and phrases. Of course, this would be dependent on point 2, above.

Are you happy with your document management solution? What are the things you look for?