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I did ITSM my way—the itSMF New Zealand conference

Wellington played host to the national conference for itSMF New Zealand last week. I was last in the windy city about ten years ago and couldn’t remember much about it, except for having caught the ferry from there to the South Island. But I quite enjoyed it. It’s quiet, it was easy to walk to everywhere I needed to be, there are water views, it’s very safe at night, and the indoors are nice and warm. The wind and the expensive internet are Wellington’s only downfalls.

I was interested to see how people would interpret the theme of the event. Having done ITSM in a backwards kind of way—all the practical first, and the theory only once I’d left my tech support career behind—I thought I’d get to hear a few personal stories from people who’d come to it in unusual ways. But it must be just me who takes the theme as a challenge to tweak my presentation to suit, and so I’d reworked it slightly to spend more time on my history, before covering the hows and whys of knowledge management in IT.

It was good to see some case studies on the programme, though, and the University of Canterbury delivered a great one about service management tool selection and implementation. Other highlights were Paul Wilkinson’s ABC of ICT, Owen McCall’s Using ITIL to create a World-Class IT Team, and Rob England’s Five Percent Club—where a formal CMDB doesn’t make sense for the rest of us. David Pickering delivered a collaborative knowledge session straight after mine, which was a terrific extension of the topic; and again, it’s great to see delegates choosing to pay attention to knowledge management topics when they’re on the agenda.

Having experienced my third conference (two for the itSMF), I get great value out of the case studies and war stories that delegates and speakers are willing to share. I encourage more practitioners to find their way to future itSMF seminars and conferences. They’re a supportive and knowledgeable crowd, so why not?