I went to the most recent itSMFA seminar last week. Max Shanahan spoke about governance, while looking remarkably like Santa. At this time of year, it was hard to concentrate on governance, but I must have been paying enough attention. He proposed that the lack of well-recognised and accepted definition of governance is a sign of its immaturity.
I propose knowledge management suffers the same. Wikipedia defines knowledge management as this:
Knowledge management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizations as processes or practices.
True, but BORING! Here’s my inelegant, but easier to remember, definition:
Knowledge management is documenting the stuff we do and the stuff that happens, so we know what to do next time.