For the small business owner and entrepreneur, there will probably come a time when you need to think about delegating. You’ll get busy, then you’ll become successful (if you aren’t already), and you’ll get even busier. Of course, you’ll be needing a personal assistant, eventually, to handle incoming email, phone inquiries, shipping and payment issues. Maybe you’ll outsource the comment and community management on your blog, maybe it’ll be someone handling your twitter responses.
A knowledge base allows you to put your collective knowledge into an accessible, searchable format. But it’s not much use if you are the only person who understands it. Here are some of my best tips on writing for your knowledge base.