Gartner’s Magic Quadrant Explained

Gartner’s IT Service and Support Magic Quadrant is due for release soon, and in the words of Gartner’s Jarod Greene, “the players haven’t changed, but the game has”. I’ve talked about tool selection before, but that was before I’d even heard of the Magic Quadrant, let alone understood its purpose. Jarod demystifies it in an interview with me over at The ITSM Review.

You can hear more of Jarod Greene’s thoughts on the MQ on this ITSM Weekly podcast from March.


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