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LEADit 14: Quicker, simpler, seamless

I’ve tried to capture the most distinct themes that emerged at this year’s Australian national conference for the itSMF in the title. As I predicted last year, our local industry did contract, but not in the way I expected. This year, we had one of our respected consulting firms go into liquidation, and another …

LeadIT13 conference wrap

My annual working-holiday is over for another year, with the conclusion of the itSMF’s LeadIT conference, held in Canberra. With the Under New Management sign still hanging above the Australian chapter, the event went off without a hitch and there’s a renewed sense of interest in what the itSMF can do to reach more …

itSMF Knowledge Café

Last week, the NSW branch of the itSMF held a knowledge café for the first special interest group session of 2013. Paul Bodie and I facilitated the session together with a group of 18-or-so service management professionals. We explored both the Gurteen approach to knowledge cafés and the original version that was developed in …

The Future is Practical

The LEADit 2012 conference rounds out a pretty stellar year for the Knowledge Bird. Knowledge management topics were high on the agenda and I can’t help but think the interest my paper sparked last year had something to do with that. Under the surface, though, there was something even better bubbling away.

Karen Ferris presented …

The itSMF Australia Conference Warm-up

In the weeks leading up to this year’s Australian national itSMF conference on the Gold Coast (Aug 20-22), the itSMFA is holding a series of twitter chats with speakers who will be presenting at the conference. Last week was with Rob England, the IT Skeptic, chatting about governance. I was on last night to …

I did ITSM my way—the itSMF New Zealand conference

Wellington played host to the national conference for itSMF New Zealand last week. I was last in the windy city about ten years ago and couldn’t remember much about it, except for having caught the ferry from there to the South Island. But I quite enjoyed it. It’s quiet, it was easy to walk to everywhere I needed to be, there are water views, it’s very safe at night, and the indoors are nice and warm. The wind and the expensive internet are Wellington’s only downfalls.

I was interested to see how people would interpret the theme of the event. Having done ITSM in a backwards kind of way—all the practical first, and the theory only once I’d left my tech support career behind—I thought I’d get to hear a few personal stories from people who’d come to it in unusual ways.

Thoughts from my first itSMF National Conference

Last week’s trans-continental junket to Perth for the Australian itSMF National Conference was well worth the time, effort and cost. Quite apart from the award, it was wonderful to meet some great people who were kind enough to give me career-related tips and advice; and who made me feel like one of the bunch, even though it was my first itSMF conference. Isn’t it interesting that a room full of IT professionals can get together and share information with each other but transferring knowledge within our own organisations is still so difficult?

The Knowledge Bird wins Whitepaper of the Year

Wow. I’m so excited tonight to have received the award for Whitepaper of the Year from the itSMF Australia. The IT industry seems to be crying out for practical help with communication. And really, a knowledge base is just an organised form of communication. If you’re looking for a copy, you’ll find it here, but I’m sure itSMF members will have access to it through their normal channels.

The Australian national itSMF conference has certainly been worth the trek across the country. Some great sessions with compelling content. I plan to share my thoughts on what I’ve heard over the coming days.

itSMF Australia National Conference 2011

The IT Service Management Forum is the only internationally recognised and independent organisation dedicated to ITSM. The Australian chapter is holding it’s national conference in Perth, 17-19 August, and I’m proud to say A Simple Guide to Creating a Knowledge Base has been nominated in the 2011 Whitepaper Competition.