I did ITSM my way—the itSMF New Zealand conference

Wellington played host to the national conference for itSMF New Zealand last week. I was last in the windy city about ten years ago and couldn’t remember much about it, except for having caught the ferry from there to the South Island. But I quite enjoyed it. It’s quiet, it was easy to walk to everywhere I needed to be, there are water views, it’s very safe at night, and the indoors are nice and warm. The wind and the expensive internet are Wellington’s only downfalls.

I was interested to see how people would interpret the theme of the event. Having done ITSM in a backwards kind of way—all the practical first, and the theory only once I’d left my tech support career behind—I thought I’d get to hear a few personal stories from people who’d come to it in unusual ways.