itSMF Knowledge Café

Last week, the NSW branch of the itSMF held a knowledge café for the first special interest group session of 2013. Paul Bodie and I facilitated the session together with a group of 18-or-so service management professionals. We explored both the Gurteen approach to knowledge cafés and the original version that was developed in …

Knowledge Cafés and Cultural Variances

I’ve been nursing an addiction to LinkedIn groups—itSMF and knowledge management groups, in particular. One term that’s been coming up a lot is knowledge café. A knowledge café is a facilitated workshop, occurring in the workplace, that assists in a sort-of goal-oriented conversation. Conversations we could have at work with the intention of sharing knowledge and building on our professional relationships. David Gurteen is a well-known facilitator of knowledge cafés around the world.