Hoarding for headcount

I was one of the guest speakers at a seminar on Thursday. The NSW branch of the itSMF held their first quarterly seminar for 2012 and the theme was Knowledge is Power. It was a terrific lineup and a full house. The Q&A panel, following the two presentations, yielded some great questions, many of which, I expected to hear. There was one, however, that I completely fudged my answer to, even though I was prepared for it—it’s the one obstacle knowledge wonks face all the time. I thought I’d take this opportunity to explain why I blew it and also to answer it again, in writing.

To paraphrase the question: aren’t we knowledge-managing our way out of a job; and therefore, shouldn’t I be anxious about sharing knowledge?


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