In the weeks leading up to this year’s Australian national itSMF conference on the Gold Coast (Aug 20-22), the itSMFA is holding a series of twitter chats with speakers who will be presenting at the conference. Last week was with Rob England, the IT Skeptic, chatting about governance. I was on last night to talk knowledge management. I know it’s hard to get a full picture in 140 characters, but there were several gold nuggets in there and even if just one person takes one of those and builds on it, then it’s been a useful exercise. Check out the curated Storify and you might just take something away, yourself.