In defence of forums
When I put "forums are" into Google, the first options that come up are: "dead", "stupid", "full of idiots", and "a waste of time". Granted, many of those are sensationalist titles for posts refuting exactly those things. Though the idiots
The SKMS: elusive or unattainable?
The service knowledge management system (SKMS) is how ITIL describes all the knowledge and information that relates to IT's provision of services. In this webinar, recorded last week, Rob England, Attivio CTO Sid Probstein, and I talk about knowledge management