Why You Should Crowdsource Your Help Desk Response
Today's post is a guest post from Ashley Verrill—Ashley Verrill has spent the last six years reporting and writing business news and strategy features. Her work has been featured or cited in Inc., Forbes, Business Insider, GigaOM, CIO.com, Yahoo News,
Change management and knowledge management holding each other’s hand
Jeanette Allom-Hill is the Change Leadership Director for the NSW State Treasury. She'll be presenting Change Mangement—KM's symbiotic partner or alter ego? at July's KM Australia Congress. I spoke to her recently about her role in the NSW state government,
KM Australia Congress 2013 – An interview with Simon Cheng from Ernst & Young
Simon Cheng is the knowledge leader for Ernst & Young's Transaction Advisory Services in the Asia-Pacific region. He'll be giving his session, Why should your CEO care about knowledge management?, on the second day of the KM Australia congress. The programme
KM Australia 2013
Coming next month is the KM Australia congress. Held at Luna Park's Crystal Palace function rooms on July 23-25, the congress will be featuring some great international speakers and interesting workshops. In fact, if you're interested in learning more about
Decision management, but not as you know it
If you've heard of decision management before, you'll know it as a set of processes for improving and streamlining action items. Decision management systems treat decisions as reusable assets and using predictive analytics, business rules, continuous improvement, etc., can provide