Customer experience is the 2021 buzzword on every leader’s lips. How your customers perceive your brand holistically matters more in the current landscape than ever before. Research from Zendesk shows 55% of customers are ready to spend more with companies that
Every organisation is looking for a competitive edge and most know that digital transformation is the present and the future. However, very few are aware of exactly what they are leaving on the table without a successful knowledge management system.