The 8 pillars of a knowledge management strategy

There’s no standard definition of knowledge management and there’s a lack of understanding of what it is and where it fits, or should fit, in an organisation’s management toolset.

In my view, knowledge management is the strategic director of many activities to do with mobilising knowledge throughout an organisation and between the business and its partners and customers.

A knowledge management strategy should be connected to the overall strategy of the business and thought should be given to these 8 areas. Not all of them will fit with your strategy, but there may come a time when they will.

Knowledge auditing – know where your silos and repositories are and what the flow currently looks like.

Document management (or content management) – consider the information architecture for your explicit knowledge early on.

L&D – Map staff development with business goals.

Knowledge operations – This is the part concerned with that mobilisation of knowledge. What methods will you employ to make sure knowledge gets to where it needs to go?

Social network analysis – Know who your hubs and influencers are.

Co-creation & facilitation – Uncover tacit knowledge and develop group ownership of problem solving.

Coaching & mentoring – Great for transferring niche skills, organisational quirks and building individual confidence and team performance.

Community management – Drive connection and elicit group participation for high-value reusable content in large-scale enterprise social and customer support networks.


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