I’ve worked in IT roles for nearly 15 years. One thing that all those companies had was a knowledge base. But a knowledge base isn’t just useful for IT departments; it’s useful for every kind of business. A well maintained knowledge base saves you time and tears.
Documentation is the first thing you look for under stress, but it’s usually the last thing you want to spend time on. A good knowledge base makes the support process smoother and delegation easier.
A Simple Guide to Creating a Knowledge Base breaks down an overwhelming task into smaller, bite-sized chunks. I know that deep down, you know WHY a knowledge base is important to your business, but this guide will show you HOW to document your knowledge in a way that makes sense.