itSMF Australia National Conference 2011
The IT Service Management Forum is the only internationally recognised and independent organisation dedicated to ITSM. The Australian chapter is holding it's national conference in Perth, 17-19 August, and I'm proud to say A Simple
Your Intranet is a Living Thing
Your intranet is a constantly evolving thing. It's not something that you can set and forget. As your business and processes change, the information on your intranet will
Get Out of Your Own Way
American NBA coach, Pat Riley, once said:
"Being a part of success is more important than being personally indispensable."It's human nature to want to be needed, but
What is a Knowledge Base?
Is your Customer Experience self-service? It should be Nobody waits for salespeople to get back to them anymore. They want to find the answers themselves without delay. With 60% of customers switching to online shopping, the marketplace for most businesses has