A knowledge management program is a change management program, and lasting behaviour change needs rewired routines. One of the simplest and most cost-effective ways to reinforce new behaviours is to make those expectations visible with posters in the work area.
Getting the mostÂ out of Confluence's personal spaces If your organisation has been using Confluence for several years, already, chances are it's adoption has happened gradually—organically, even—as one team started using it for documentation, and then another, and then another. Your organisation's
I've been working on an interesting project with a higher education institution. They have Oracle Service Cloud Enterprise, which ships Knowledge Foundation as standard. Knowledge Foundation is what used to be known as RightNow Answers. They came to me with
Earlier this year, I was listening in on the Twitter stream for #writethedocs—a conference for technical writers—when one of the Â speakers mentionedÂ turning documentation from passive to dynamic. Support: the wild west of documentation. -- @gkoberger Fantastic #writethedocs talk. https://t.co/ZQc11NH3ad — Aprill Allen