Knowledge is not understanding
I watched a video on YouTube last week and I want to share it with you. Destin, of @smartereveryday, did an experiment that shows how those things we do every day that are just like riding a bicycle, are actually
How do you solve a problem like enterprise search?
The final KMLF meeting of 2014Â was a panel discussion about enterprise search. Brett Matson, Managing Director of enterprise search provider Funnelback, revealed some interesting insights that I wanted to capture in this interview. Brett used to work in the search
The cloud has screwed you
Subscription software has been hailed the hero of the enterprise. There's "best in class' everything, promising freedom from vendor lock-in and infrastructure upkeep; savings in time and money; clever integrations and exciting roadmaps. But all this freedom of choice has
From customer experience to employee engagement
Recently, I was lucky enough to be a voluntary participant for a customer experience study at a cafe. (The things one can do when one is between contracts.) I hadn't been to a STREAT cafe before, so I was the ultimate
205 year old organisation meets the future head-on
Coming up this week in Melbourne is the Innovating IT Service conference. The final interview in this series is with Cameron Gough, General Manager of Australia Post's Digital Delivery Centre. Cameron will be appearing on the discussion panel and delivering
Can IT rise from the ashes of a bad reputation?
I'm delighted, this week, to bring you an interview with Gene Kim. Gene will be presenting one of the opening keynotes at the Innovating IT Service conference, and a workshop. He has been a founder, CTO, and author. Gene loves finding
IT: The cultural revolution is here
The Innovating IT Service conference is coming to Melbourne soon. Dinsha Palkhiwala will be presenting a workshop and delivering a presentation. Dinsha works directly with CIOs and ICT leaders to enhance their careers and capabilities. 1. You've described yourself as a
The Future of IT Service Delivery
Don't worry, it's not another predictions post. The Innovating IT Service conference will be held in Melbourne on the 11-12 March. Gene Kim is keynoting, so of course, I'm going to be there. I was at the hotel bar, suffering
LEADit 14: Quicker, simpler, seamless
I've tried to capture the most distinct themes that emerged at this year's Australian national conference for the itSMF in the title. As I predicted last year, our local industry did contract, but not in the way I expected. This
The Continual Service of Knowledge
It's not often that anyone would bother to review a white paper. After all, a white paper is usually free (perhaps in exchange for your email address) and not that much of an investment in time to read. A white