The service knowledge management system (SKMS) is how ITIL describes all the knowledge and information that relates to IT's provision of services. In this webinar, recorded last week, Rob England, Attivio CTO Sid Probstein, and I talk about knowledge management
I've observed a discussion on the twitters lately dissing hierarchical categorisation in favour of tagging. The conversation was around incident management, but I think it's worthy of expanding on in a broader knowledge management sense. It's well-known that I like
Last night's NSW KM Forum was the last for the year, so they finished things off with a knowledge cafÃ© on the topic of social media. Is this the end of KM as we know it or its second coming?
Just when I thought this year's speaking topic had been retired, I am back like John Farnham. (Australians will understand that reference.) The conference industry is about to be disrupted; as if social media wasn't enough. IT conferences have traditionally been
I've become more and more convinced over recent weeks that knowledge management isn't about managing knowledge at all. The Oxford dictionary defines management as "the process of dealing with or controlling things or people". Knowledge isn't something we deal with;