Every organisation is looking for a competitive edge and most know that digital transformation is the present and the future. However, very few are aware of exactly what they are leaving on the table without a successful knowledge management system.
Microsoft Teams, Slack and other real-time communication tools may be commonplace now, but they certainly aren't common practice. Often, they're provided simply for cultural benefits of engaging a distributed workforce, or worse, relegated to mere watercooler conversation that eventually becomes
The consumerisation of workplace apps is finally addressing the long-neglected software experience of the enterprise user. Our workday-selves are now being treated to the kind of attractive interfaces and convenient procurement paths that our weekend-selves have had for some time. The
In the first of my KnowTech reports, I am focusing on applications that facilitate formal mentoring programs. What is mentoring? Mentoring is a concept we're all familiar with. We often form a mentor-mentee relationship organically, and it may only be through reflection
Getting the mostÂ out of Confluence's personal spaces If your organisation has been using Confluence for several years, already, chances are it's adoption has happened gradually—organically, even—as one team started using it for documentation, and then another, and then another. Your organisation's
I've been working on an interesting project with a higher education institution. They have Oracle Service Cloud Enterprise, which ships Knowledge Foundation as standard. Knowledge Foundation is what used to be known as RightNow Answers. They came to me with
Earlier this year, I was listening in on the Twitter stream for #writethedocs—a conference for technical writers—when one of the Â speakers mentionedÂ turning documentation from passive to dynamic. Support: the wild west of documentation. -- @gkoberger Fantastic #writethedocs talk. https://t.co/ZQc11NH3ad — Aprill Allen
The service knowledge management system (SKMS) is how ITIL describes all the knowledge and information that relates to IT's provision of services. In this webinar, recorded last week, Rob England, Attivio CTO Sid Probstein, and I talk about knowledge management