The role of the board in knowledge management and digital transformation
Digital transformation is a standing agenda item for almost all boards, but what does it mean, exactly? Essentially, "digital transformation is about how an organisation uses technology to better compete". It's more than simply digitising documents and switching people from
The 8 pillars of a knowledge management strategy
There's no standard definition of knowledge management and there's a lack of understanding of what it is and where it fits, or should fit, in an organisation's management toolset. In my view, knowledge management is the strategic director of many activities
When we don’t know what we know
One of the biggest obstacles organisations have when they introduce a learning and development program for the first time is designing a curriculum. Creating individual content for an e-learning system, for example, can be a daunting exercise—not unlike the writer
Investing in mentoring: why it matters
I grew up in the family business of ticketwriting & screenprinting. I went to TAFE to learn foundational skills in calligraphy, brush lettering, and screenprinting, and I spent time in the workshop with my parents showing me how to apply
Mentoring
In the first of my KnowTech reports, I am focusing on applications that facilitate formal mentoring programs. What is mentoring? Mentoring is a concept we're all familiar with. We often form a mentor-mentee relationship organically, and it may only be through reflection
The strategic KM map: a model in progress
There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don't know. But there are also unknown unknowns. There are things we don't
KM for strategic advantage
Original photo by Flowizm It's easy to see the benefits of knowledge management when its applied to a support function. Problems are solved more quickly, customers are happier, analysts are less stressed. It's almost a no-brainer to look here first for
How do you solve a problem like enterprise search?
The final KMLF meeting of 2014Â was a panel discussion about enterprise search. Brett Matson, Managing Director of enterprise search provider Funnelback, revealed some interesting insights that I wanted to capture in this interview. Brett used to work in the search
From customer experience to employee engagement
Recently, I was lucky enough to be a voluntary participant for a customer experience study at a cafe. (The things one can do when one is between contracts.) I hadn't been to a STREAT cafe before, so I was the ultimate
205 year old organisation meets the future head-on
Coming up this week in Melbourne is the Innovating IT Service conference. The final interview in this series is with Cameron Gough, General Manager of Australia Post's Digital Delivery Centre. Cameron will be appearing on the discussion panel and delivering