205 year old organisation meets the future head-on
Coming up this week in Melbourne is the Innovating IT Service conference. The final interview in this series is with Cameron Gough, General Manager of Australia Post's Digital Delivery Centre. Cameron will be appearing on the discussion panel and delivering
IT: The cultural revolution is here
The Innovating IT Service conference is coming to Melbourne soon. Dinsha Palkhiwala will be presenting a workshop and delivering a presentation. Dinsha works directly with CIOs and ICT leaders to enhance their careers and capabilities. 1. You've described yourself as a
When an icebreaker isn’t just an icebreaker
I was invited to present a workshop as a guest speaker for a team off-site, recently. It was an express introduction to knowledge management and the group I presented to were enthusiastic about knowledge, even though they hadn't yet implemented
How to interview your experts
Today's post comes from Michael Domanski and Sean Murphy. Michael is a software developer and Sean is an entrepreneur with a history of business development and customer support. Together, they are bringing tools for knowledge management to small teams. Learn
7 Ways Self-service is like a ShamWow
Like late-night TV, the mind can go from the sublime to the ridiculous when it's dark and quiet. And so here I am with 7 reasons why self-service forums are like a ShamWow. 1. ShamWow's in your face around the clock Just
Types of knowledge
I've always found the academic discussions that nitpick over the definitions of tacit and implicit knowledge to be irritating, but just for the record, here's what they mean: Tacit – this is the knowledge in our heads that is made up
Metrics and Knowledge Management
I've been asked recently about metrics in knowledge management. Specifically, what are the things I like to measure. I do have a favourite. Diving down into the read count per topic or category and then looking further into what
Onboarding in the Flexible Working Environment
I read an interesting post recently, by James Dellow, about the relationship of our physical work environments and our work habits. He points out that the availability of wifi has enabled the concept of activity based working (ABW).
How to Choose and Use Business Software
I don't really like the term "business software". I'm really talking about service desk tools and knowledge management products, but there isn't an appropriate collective noun for those specific things so I'll just lump it all in with MYOB. Do
We have to talk about legacy issues
I put an informal poll out into the field, recently—that is, to my Twitter and Facebook followers—asking what the biggest issues are for knowledge management in their workplace.