How to Choose and Use Business Software
I don't really like the term "business software". I'm really talking about service desk tools and knowledge management products, but there isn't an appropriate collective noun for those specific things so I'll just lump it all in with MYOB. Do
We have to talk about legacy issues
I put an informal poll out into the field, recently—that is, to my Twitter and Facebook followers—asking what the biggest issues are for knowledge management in their workplace.
Your Intranet is a Living Thing
Your intranet is a constantly evolving thing. It's not something that you can set and forget. As your business and processes change, the information on your intranet will