Support community

If you're a software company, chances are you already have a community of practice that could be sharing knowledge about your product or service and solving each other's problems? They could be discussing your SaaS products in Slack, Facebook, or

Venessa Paech is an international community management authority and one of the founders of Swarm Conference. She spent four years as global head of community management, social strategy and customer interactions for Lonely Planet, and is a published academic and