Intelligent Swarming Insights

Intelligent Swarming ℠ is a collaboration-based model where support issues go to the most appropriate people or teams, rather than escalating cases only to have them bounce back and forth. Other specialists opt-in to join swarms, as needed. The model reduces frustration for customers and develops expertise in team members.

Often, engineers are already collaborating, but with a few extra steps can be make significant impacts in complex technical environments.

Join Aprill Allen for this online workshop, run over 2 half-days.

This instructor-led Intelligent Swarming workshop provides:

• An explanation of the principles
• A summary of case studies, benefits and lessons learned from the early adopters
• Details on the qualification criteria: swarming is not for everybody
• Insight to the critical key enablers
• 7 scenarios to consider in designing the process
• Tool functionality and integration requirements