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Intelligent Swarming Insights

Workshops.

Intelligent Swarming Insights

Intelligent Swarming ℠ is a collaboration-based model where support issues go to the most appropriate people or teams, rather than escalating cases only to have them bounce back and forth. Other specialists opt-in to join swarms, as needed. The model reduces frustration for customers and develops expertise in team members.

Often, engineers are already collaborating, but with a few extra steps can be make significant impacts in complex technical environments.

Join Aprill Allen for this online workshop, run over 2 half-days.

This instructor-led Intelligent Swarming workshop provides:

  • An explanation of the principles
  • A summary of case studies, benefits and lessons learned from the early adopters
  • Details on the qualification criteria: swarming is not for everybody
  • Insight to the critical key enablers
  • 7 scenarios to consider in designing the process
  • Tool functionality and integration requirements

 

Event Details

August 3 @ 9:00 am - 4:00 pm
9:00 am - 4:00 pm
Knowledge Bird
Online event
+61 (0)400 101 961