[frame type=”left” width=”220″ height=”266″ src=”http://126.96.36.199/wp-content/uploads/2011/05/220px-Pat_Riley.jpg” alt=”Photo of NBA coach Pat Riley”]American NBA coach, Pat Riley, once said:
“Being a part of success is more important than being personally indispensable.”
It’s human nature to want to be needed, but do you really want that? Maybe you’ve already had phone calls after hours and on weekends. What about when you’re ready to move on? Whether it’s changing employers, changing careers, or changing lifestyle, many people put off taking those steps when they feel the ego boost of being needed at work. A boost it may be, but it’s far from practical. A culture of sharing knowledge brings you the flexibility and freedom to step away from the desk with confidence, but it also brings the business the flexibility to promote you, knowing that your role will be taken on more easily by one of your competent crew.
3 MORE REASONS TO PUT YOUR KNOWLEDGE IN ORDER
Business succession – selling or taking over
In 2011, the baby boomers are aged between 46 and 65. That means 50% of executives are at traditional retirement age now. In 2022, more people will be leaving the work force than entering it. Make it easier to pass the business on to a buyer or another family member by developing the manual for your business. You’ll be needed for less time during transition, allowing you to step out when you feel ready, not when the next person feels ready to take over.
Remote work force
The Internet has revolutionised the way we work, together with the generational shift in the way we’re choosing to structure our lives. We’re wanting to be able to work from home if we want, we want to be able to choose our hours. For those with mortgages and young children, that sort of flexibility is essential. On the other side of the fence, businesses are rationalising expenses and outsourcing parts of their supply and service processes. Consequently, we’re seeing a big increase in the use of remote workforces—freelancers, virtual assistants, and overseas call-centres, to name a few. When these working relationships are taking place around the clock and around other client commitments and activities, a clear and thorough procedure manual, or knowledge base, is the key to ramping up remote workers quickly. Collaborative tools, such as intranets, wikis, Basecamp, and other similar products keep the flow of information happening more efficiently allowing more time to focus on getting the job done.
Increase productivity and growth
Documenting every process as it happens stops the wheel having to be reinvented every time. As the owner or manager, you’ll get less questions and your staff members will be empowered to handle almost any crisis. Documentation takes the panic away and when that happens, the staff turnover lowers, you’ll find more time for new projects instead of dealing with crisis management. And by monitoring the incidents that do occur repeatedly, you’ll find ways to automate some of the process or find solutions to stop them repeating. The solution may just become a new product or service that you may not have discovered otherwise.