Is Forrester the Marriage Counsellor for KM and IT?
Maybe it’s the professional circles I’ve been moving in this year, but I’ve been feeling the last nine months or so has seen a rise in the profile of knowledge management, generally. It could also be an effect of bias.
However, I am really seeing the signs of a new relationship starting to blossom. At KM Australia, Felicity McNish, gave a presentation on KM and mobility. But there was one statement she made that has been replaying in my memory since: “we need to make friends with IT, so that we’re ALL empowered to do better.” Interesting, non?
So, why aren’t knowledge management and IT friends? A number of reasons, I presume. It could be that KM is viewed as a function of the business to automate IT and be done with those pesky basement dwellers. It could be that KM is impatient to enable the transfer of knowledge through devices that haven’t been signed off by IT as secure yet. It could be that IT are called on to assist with the Sharepoint techno-wizardry. I’m just guessing.
Forrester have been gabbing a bit about KM lately. There was this article from the start of August. Not that this particular Forrester decree was helpful as it focused on you should have a tool that lets you do this, rather than framing KM and collaboration as a way of working—behavioural, cultural. I was happy enough to see it mentioned, though. Yesterday, Forrester analyst Stephen Mann blogged about automation taking our jobs, (Yes, people. It’s not immigration you need to be worrying about.) and included parts from a Glenn O’Donnell research paper that outlines the hot tips for the IT employment lineup. Hello, Knowledge Engineer.
Maybe rebranding knowledge management as knowledge engineering will help IT get on board.