Self-paced learning.
Modules available individually or as a bundle
What you'll learn
- How to set the right strategy and culture, so your team takes ownership of the knowledge base.
- How to write & improve articles, so they’re findable in self-service and can be presented by a chatbot with minimal effort.
- How to optimise self-service, so customers know it’s available and keep coming back.
- How to measure success, so you can demonstrate what’s working and know what needs improving over time.
What you get
- Access to 20 years’ experience with knowledge management in customer operations
- Worksheets to help you plan for kickass self-service
- Facilitation tips for running a strategy workshop
- Tasks to help you work through requirements and improvements
- Links to further resources on topics throughout the material
- Extra guidance from me, anytime you need it
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Strategy & Culture
$99.00 -
Writing & Improving Articles
$49.00 -
Optimising Self-service
$39.00 -
Metrics & KPIs
$39.00 -
Kickass bundle deal
$297.00
*****
Ramy
Founder, Screenjar
If you’re looking to make your self-service knowledge base way more effective, you need to read this. It doesn’t take long to get through, but is packed with actionable steps and some great examples.
*****
Gavin Hedrick
ICT Change Manager, SA Health
Kickass KB has given us a lot to think about changing, already.
****
Mike Edyejones
IT Operations Manager, Fusion Professionals
The lessons are short and easy to read, and there are valuable insights from the first booklet.
*****
Dave O'Reardon
Founder, CIO Pulse
I don't know anyone that knows more about IT knowledge management than Aprill Allen. There's guidance in here that I refer back to all the time.