Coming next month is the KM Australia congress. Held at Luna Park’s Crystal Palace function rooms on July 23-25, the congress will be featuring some great international speakers and interesting workshops. In fact, if you’re interested in learning more about Knowledge Centred Support, Simone Moore and I will be conducting a workshops in the afternoon session on the 25th. If you’re a knowledge manager, KCS is a methodology you can apply to any support situation to speed up resolution, bolster self-service, trim costs, and keep knowledge flowing between customers and operational staff.
It promises to be another great few days of learning and networking with other passionate KMers. This year’s Chair is Cory Banks, and I asked him what he expects the hot topics for 2013 to be.“There are two sides to this. There is what I believe people want to know and what people need to know. I think people will want to know more about how to use social technologies to enhance knowledge sharing in organisations. I think in the current economic climate, people need to know how to communicate the value proposition of KM in their organisations context, focus on how it relates to business performance (bottom line) and how to get closer to the business through good stakeholder engagement and knowledge brokering.”
The format of the KM Australia Congress is conversational. The speaker presents for 20-odd minutes, and delegates at each of the round tables have an opportunity to discuss the content and how it applies to themselves. The presentation closes with each table presenting their feedback and then some Q&A with the speaker.“The KM Australia Congress is a great opportunity to practice what we preach regarding learning and transferring knowledge. You only get so much from a ‘talking head’ standing up the front of the room and telling a story. Far too often, a person with responsibility for KM in an organisation ends up in a team of one, without any peers or colleagues to collaborate with, bounce ideas off or learn from. The Congress is the biggest annual gathering of KM practitioners in Australia from across industry and around the world. It is a fantastic opportunity to hear from the speakers, but also tap into the experiences of fellow practitioners through conversations. The format allows for this conversation to take place and hear a number of different perspectives, rather than just the view from the podium.”
I enjoyed the format last year, and I think I retained more because of the discussions. When you’re there to participate, you’re less inclined to zone out and play with your smartphone. And you’ll be able to do something new at this year’s Congress, while you’re hovering around drinking coffee and scoffing pastries. I asked Cory to tell us what will happen in the KM Conversations.“This year we are looking to focus some of the background conversations that would normally take place during the morning tea break. This is being done by assigning an experienced facilitator to a table to take the conversation down the rabbit hole around a topic.”
Over the coming weeks, I’ll be bringing you interviews with some of the Australian speakers who are involved with knowledge and change management in a variety of sectors.