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Keys to a Kickass Knowledge Base

Optimising Self-service


Part 3 of Keys to a Kick-ass Knowledge Base covers how to design a self-service channel that your customers will love.


Part 3 of Keys to a Kick-ass Knowledge Base helps you decide whether to improve what you have or start over. There’s some inspiring examples of what makes self-service worth coming back to and the ingredients for how to make it happen.


  • Lesson nineOrganising your knowledge base
  • Lesson tenSelf-service that brings all the people to the yard

Includes tasks, worksheets and links to further resources.


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