Start here | online course

Keys to a Kickass Knowledge Base

Optimising Self-service

(1 customer review)


Part 3 of Keys to a Kick-ass Knowledge Base covers how to design a self-service channel that your customers will love.


Part 3 of Keys to a Kick-ass Knowledge Base helps you decide whether to improve what you have or start over. There’s some inspiring examples of what makes self-service worth coming back to and the ingredients for how to make it happen.


  • Lesson nineOrganising your knowledge base
  • Lesson tenSelf-service that brings all the people to the yard

Includes tasks, worksheets and links to further resources.

1 review for Optimising Self-service

  1. Ramy (verified owner)

    If you’re looking to make your self-service knowledge base way more effective, you need to read this. It doesn’t take long to get through, but is packed with actionable steps and some great examples.

Add a review

Your email address will not be published. Required fields are marked *

You may also like…