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Keys to a Kickass Knowledge Base

Strategy & Culture

$99.00

You need to lead your team through some change, if you want to improve the self-service channel for your customers.

 

Part 1 of Keys to a Kick-ass Knowledge Base helps you set your customer teams up for self-service success with facilitation guidance and a workshop framework. It’s just like having me sitting on your shoulder, but for less than a hundred bucks.

Description

Part 1 of Keys to a Kick-ass Knowledge Base helps you set your customer teams up for self-service success. This interactive PDF booklet describes the common myths and mistakes that result in failed attempts and guides you through facilitating a workshop to get everyone on the same page.

Contents:

  • Lesson oneWhy what you’ve tried before hasn’t worked
  • Lesson twoThe real reason most knowledge base efforts fail
  • Lesson threeBenefits beyond the customer experience
  • Lesson fourPreparing your team for change

Includes worksheets and workshop facilitation guidance and activities.

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