Part 1 of Keys to a Kick-ass Knowledge Base helps you set your customer teams up for self-service success. This interactive PDF booklet describes the common myths and mistakes that result in failed attempts and guides you through facilitating a workshop to get everyone on the same page.
- Lesson one—Why what you’ve tried before hasn’t worked
- Lesson two—The real reason most knowledge base efforts fail
- Lesson three—Benefits beyond the customer experience
- Lesson four—Preparing your team for change
Includes worksheets and workshop facilitation guidance and activities.