Part 2 of Keys to a Kick-ass Knowledge Base explains how to create and maintain your knowledge articles without the burden of additional time or expense. Learn how your team can make self-service articles findable for your customers and useful to each other while problem-solving.
- Lesson five—Making your knowledge articles findable
- Lesson six—Why a consistent structure is helpful
- Lesson seven—Things you can do to improve search
- Lesson eight—Ditching the overhead of mass updates
Includes tasks and workshop activities.