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Keys to a Kickass Knowledge Base

Writing & Improving Articles

$49.00

Part 2 of Keys to a Kick-ass Knowledge Base explains how to create and maintain your knowledge articles without the burden of additional time or expense.

Description

Part 2 of Keys to a Kick-ass Knowledge Base explains how to create and maintain your knowledge articles without the burden of additional time or expense. Learn how your team can make self-service articles findable for your customers and useful to each other while problem-solving.

Contents:

  • Lesson fiveMaking your knowledge articles findable
  • Lesson sixWhy a consistent structure is helpful
  • Lesson sevenThings you can do to improve search
  • Lesson eightDitching the overhead of mass updates

Includes tasks and workshop activities.

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