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Keys to a Kickass Knowledge Base

Kickass KB course


All 4 Keys to a Kickass Knowledge Base interactive modules.


  • Module 1: Strategy & Culture
  • Module 2: Writing & improving Articles
  • Module 3: Optimising Self Service
  • Module 4: Metrics & KPIs


Get the Keys to a Kickass KB now.


  • tasks;
  • tips;
  • worksheets;
  • links to further resources; and
  • workshop facilitation guidance, so you can lead your support team through change.


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