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Keys to a Kickass Knowledge Base

Kickass VIP


VIPs get a one-on-one session with Aprill for customised advice plus….

All 4 Keys to a Kickass Knowledge Base interactive modules.


  • Module 1: Strategy & Culture
  • Module 2: Writing & improving Articles
  • Module 3: Optimising Self Service
  • Module 4: Metrics & KPIs


Reserve your included 1-hour one-on-one, now, for customised advice for improving your self-service offering.


  • tasks;
  • tips;
  • worksheets;
  • links to further resources; and
  • workshop facilitation guidance, so you can lead your support team through change.


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