Just about every business has to make IT changes at some point that are going to impact customers. There’s a good way to do it and a bad way to do it. The bad way is to do it whenever you want and put out the fires if/when they happen. If I had a dollar every time something screwy happened in my career because of that, I’d have about forty bucks. So, I’m not a millionaire, but it’s still Not Good.
Here’s my tips for good change management that will get you well on your way.