LEADit 14: Quicker, simpler, seamless
I've tried to capture the most distinct themes that emerged at this year's Australian national conference for the itSMF in the title. As I predicted last year, our local industry did contract, but not in the way I expected. This
LeadIT13 conference wrap
My annual working-holiday is over for another year, with the conclusion of the itSMF's LeadIT conference, held in Canberra. With the Under New Management sign still hanging above the Australian chapter, the event went off without a hitch and there's
itSMF Knowledge Café
Last week, the NSW branch of the itSMF held a knowledge café for the first special interest group session of 2013. Paul Bodie and I facilitated the session together with a group of 18-or-so service management professionals. We explored both
The Future is Practical
The LEADit 2012 conference rounds out a pretty stellar year for the Knowledge Bird. Knowledge management topics were high on the agenda and I can't help but think the interest my paper sparked last year had something to do with
The itSMF Australia Conference Warm-up
In the weeks leading up to this year's Australian national itSMF conference on the Gold Coast (Aug 20-22), the itSMFA is holding a series of twitter chats with speakers who will be presenting at the conference. Last week was with
I did ITSM my way—the itSMF New Zealand conference
Wellington played host to the national conference for itSMF New Zealand last week. I was last in the windy city about ten years ago and couldn't remember much about it, except for having caught the ferry from there to the
Thoughts from my first itSMF National Conference
Last week's trans-continental junket to Perth for the Australian itSMF National Conference was well worth the time, effort and cost. Quite apart from the award, it was wonderful to meet some great people who were kind enough to give me
The Knowledge Bird wins Whitepaper of the Year
Wow. I'm so excited tonight to have received the award for Whitepaper of the Year from the itSMF Australia. The IT industry seems to be crying out for practical help with communication. And really, a knowledge base is just an
itSMF Australia National Conference 2011
The IT Service Management Forum is the only internationally recognised and independent organisation dedicated to ITSM. The Australian chapter is holding it's national conference in Perth, 17-19 August, and I'm proud to say A Simple