KCS v6 Practices.
KCS produces profound benefits by improving operational efficiency and organisational learning. For most organisations, KCS is hard to implement because success requires changing how we think about people, process, and measurements.
KCS is ideal for high-volume service environments and is suitable for customer success teams, contact centres, customer support, service delivery, IT operations, HR & facilities, and enterprise service desks.
07-08 Nov 2019 Melbourne
13-14 Nov 2019 Sydney
20-21 Nov 2019 Canberra
03-04 Dec 2019 Brisbane
Intelligent Swarming Insights.
Sometimes called collaboration on steroids or Agile Collaboration, the Intelligent Swarming methodology is a new way to align resources to work.
It involves removing the tiers of support and, when appropriate, calling on the collective expertise of a “swarm” of analysts.
Intelligent Swarming Insights is a one day workshop which covers:
Aprill Allen has been certified by The KCS Academy and the Consortium for Service Innovation to deliver KCS v6 Practices workshops, KCS Leadership workshops, KCS Design sessions, and Intelligent Swarming Insights workshops.