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KCS Practices training

Workshop details.

Delivered online, live, via Zoom

This​ thorough, ​instructor-led​ workshop ​is ​intended​ for:
  • Program ​and​ project​ managers​ for​ KCS​ adoption
  • KCS​ Council ​team​ members
  • KCS ​Publishers ​and​ Coaches
  • Supervisors ​and ​first- ​and​ second-line​ managers
  • Product ​managers ​and​ architects ​for ​technology ​​and​tools ​that ​enable​ the​ KCS ​practices
  • Consultants
Someone​ who​ completes ​the​ KCS ​v6 ​Practices ​workshop​ understands:
  • KCS​ Principles ​and ​Core​ Concepts
  • KCS ​Practices​ and​ techniques,​ and​ the ​reasons​ for​ adhering ​to ​them
  • How​ to ​adopt​ and​ sustain ​KCS
  • KCS​ measures ​and ​their ​evolution​ over​time
Benefits ​of ​this ​training​ for​ the ​individual​ taking​ it:
  • Preparation ​to ​participate ​in ​the ​KCS ​Council
  • Gain​ experience ​making​ appropriate​ judgments​ based​ on​ a​ thorough ​understanding​ of KCS​ Principles ​and​ Core​ Concepts
  • Understand ​key ​KCS​ Practices​ and ​how​ KCS​ techniques​ may ​be​ appropriately​ modified to​ meet ​business​ goals
  • Ability ​to ​deal​ with​ objections​ to ​KCS
Benefits​ of ​having ​team​ members​ take ​this ​training:
  • More​ consistent ​adoption​ of ​KCS ​throughout ​the ​organisation:​ alignment​ of ​KCS vocabulary​ and​ understanding ​across​ distributed ​teams/locations ​globally
  • Reduced​ time​ to ​obtain​ business ​benefits ​from​ KCS
  • Clear,​ measurable,​ consistent ​goals​ aligned​ between​ KCS​ and ​business​ goals
  • Engage ​high​ performers​ by ​recognising ​them​ appropriately​ for ​contributions
  • More​ effective​ communications​ with​ sponsor ​and​ management

 

TheKCS v6 PracticesWorkshop  is excellentpreparation for the separate KCSv6PracticesCertificationexam, whichisproctored online by Kryterion.

Day one
TimeTopicOutcome
9:00What is this all about?- Welcome and introductions
- Workshop objectives
Where are we going?Business objectives​–​organisation’s​ high-level​ vision​ for ​the future,​ goals,​ and​ desired​ results
Support from the customer’s point of view- Implications of KCS in the bigger picture
- The evolutions of support
Is there another way?KCS benefits: why should we care
What’s different?
The KCS Practices
Introduce the double loop concepts and the KCS Solve and Evolve loops
12:00Lunch
13:00Process Improvement- Understand different types of change and how it relates to KCS
- Identify the critical success factors for successful adoption
Roles and responsibilities, proficiency development- Understand​ KCS ​license ​levels​ and ​roles​–​knowledge worker,​ coach,​ knowledge​ domain ​expert ​(KDE)
- The ​critical​ role​ of ​the ​coach ​and​ criteria​ for ​picking coaches
Context is king!
Content health
Review ​the ​content​ health​ techniques​ and​ what​ needs ​to​ be​ in the ​content​ standard.
- The value of context
- Structure
- States and lifecycle
- Style and preferred vocabulary

Indicators of content health
- Article Quality Index
Article state transitionsUnderstand ​the​ connection​ between ​KCS ​roles ​(license ​levels) and​ article​ state ​transitions
16:30Reflect and adjourn
Day two
9:00Welcome back
Process integration
- Understand​ ​how​ ​we​ ​integrate ​use​ ​of​ ​the​ ​knowledge​ ​base into​ ​the​ ​workflow
- Indicators​ ​of​ ​health​ ​for​ ​Process​ ​Integration
Performance Assessment and KCS measures- How​ ​do​ ​we​ ​determine​ ​who​ ​is​ ​creating​ ​value?
- Review​ ​the​ ​measures​ ​that​ ​are​ ​important​ ​in​ ​a​ ​KCS environment
12:00Lunch
13:00ScenariosGroup​ ​exercise:​ ​KCS​ ​measurement​ ​scenarios,​ ​ditch​ ​avoidance, lessons​ ​learned.
Leadership and communication- Identify​ ​the​ ​role​ ​of​ ​leaders/managers
- Understand​ ​what​ ​motivates​ ​people
- The​ ​power​ ​of​ ​a​ ​vision:​ ​compelling​ ​purpose,​ ​mission, values,​ ​brand​ ​promise
- The​ ​strategic​ ​framework​ ​–​ ​link​ ​the​ ​business​ ​goals​ ​to​ ​the KCS​ ​benefits
- Indicators​ ​of​ ​Leadership​ ​and​ ​Communication​ ​health
Adoption- Review​ ​practices​ ​for​ ​KCS​ ​adoption
- Understand​ ​adoption​ ​waves​ ​and​ ​phases
The challenge of communicationIdentify​ ​the​ ​elements​ ​of​ ​the​ ​communications​ ​plan:
Identify​ ​audiences​ ​&​ ​key​ ​messages
- KCS​ ​Q&A/FAQ
- Elevator​ ​pitch
- Vehicles​ ​for​ ​delivery
What are the underlying benefits of KCS?Understand​ ​the​ ​KCS​ ​Principles​ ​and​ ​Core​ ​Concepts
16:30Reflect and adjourn