Most customer support & success teams struggle to maintain a centralised knowledge base and provide good quality self-service through scale.
Knowledge Bird’s training and consulting options help your team change how they solve problems, so employees are more engaged and customers are happier.
Keys to a Kickass Knowledge Base
This is your self-paced guide to self-service success.
Based on the best practice methodology, KCS®, and my years of customer operations experience, 4 interactive guides help you establish a shared strategy and a scalable process, which are necessary for meeting your customer needs as you grow.
Available separately or as a bundle that includes a free Diagnostic Session.