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Most customer support & success teams struggle to maintain a centralised knowledge base and provide good quality self-service through scale.

Knowledge Bird’s training and consulting options help your team change how they solve problems, so employees are more engaged and customers are happier.

Knowledge management

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increase confidence

Increases confidence

Learn how to lead and motivate your team to improve practices and increase value.

improve costs

Reduces costs

Your knowledge base can become an effective training tool and self-service channel.

increase innovation

Improves innovation

Better collaboration & knowledge flows provide the conditions for innovation

increase satisfaction

Increase satisfaction

When your support and success teams are engaged, your customers are productive and happy.

What We Do

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CONSULTING

For changes in strategy and improvements to practices

TRAINING

Knowledge Centered Service and Intelligent Swarming

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