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Most customer support & success teams struggle to maintain a centralised knowledge base and provide good quality self-service through scale.

Knowledge Bird’s training and consulting options help your team change how they solve problems, so employees are more engaged and customers are happier.

Knowledge management

increase confidence

Increases confidence

Learn how to motivate your team to improve knowledge management practices and increase value.

improve costs

Reduces costs

Your knowledge base can become an effective training tool and self-service channel.

increase innovation

Improves innovation

Better collaboration & knowledge flows provide the conditions for innovation

increase satisfaction

Increase satisfaction

When your support and success teams are engaged, your customers are productive and happy.

Keys to a Kickass Knowledge Base

This is your self-paced guide to self-service success.

Establish a shared strategy and a scalable process, which are necessary for meeting your customer needs as you grow.

Available separately or as a bundle that includes a free Diagnostic Session.

What We Do



Knowledge Bird

For changes in strategy and improvements to practices


Knowledge Centered Service and Intelligent Swarming

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